Retail in the simplest sense is the sale of goods and services from individuals or businesses to the enduser. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesaler, and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets, door-to-door, or by delivery. However, with the advent of new technologies this delivery mechanism itself is undergoing a revolution and may not be perceived in the same way in the future.
Created By: Ankush Samant - The Observant Explorer at ICE
We received great response to our previous post on Future of Retail – In-store Innovations (http://yourstory.in/2013/03/instore-innovations/). We thank all our readers for the encouraging feedback and comments.
We heard from many of you that the in-store innovations we presented were good but they didn’t seem relevant for India, or, as a matter of fact, for emerging countries. Therefore, in this post, we present to you 10 in-store innovations from emerging countries and a couple of examples from India as well.
For this video, the ICE team caught up with the eminent sociologist, Professor Shiv Vishwanathan, for some academic insights on the Future of Entertainment. Professor Vishwanathan lectures at several international universities such as Smith College, Stanford and Goldsmiths, and is a columnist with the Indian Express, Asian Age and Deccan Chronicle.
This video is part of a series of interviews on the Future of Entertainment, created by the Institute of Customer Experience (ICE). In this series, thought leaders in the industry and academia explain and predict trends related to the future of entertainment.
For this video, the ICE team made a visit to Chennai and caught up with film makers, actors, playwrights and critics to get an understanding of what they envisioned as 'The Future of Entertainment'
This short video teaser introduces the Institute of Customer Experience (ICE) through a series of thought provoking questions about UX in our future world. Visit the ICE Facebook page UX Trendspotting
http://facebook.com/UXtrendspotting
Amelie Beaudroit
Toulouse, France
Artist and Human Factors Expert
Nowadays we can buy tickets for the opera when there is a famous ballet or play on in Paris, and watch it from our cinema seat in Toulouse 700km away. This is already a cool experience, to not have to go to the capital to attend the show. With holograms we could be closer to the live experience. I was thinking of a great 3D movie I saw last year, on the fantastic choreographer Pina Bausch (http://vimeo.com/17772908). For once they made great use of 3D. At certain moments you felt as if you were wandering around the dancers. How cool would it be to attend a great ballet in New York City from wherever you are, and be able to move around the dancers as you wish without disturbing them? And attend a global interview after the show, adding direct interaction with the performers to that experience?
Related Links: Ghosts, Resurrections & Fantasy in the Entertainment Industry
Rebellion?
The United Worlds conference had just concluded a very important session and it was the first time in 30 years that there was overwhelming consensus about the most important action items. Everyone agreed that the increasing number of unexpected and rebellious avatar behaviour being reported in all the interconnected worlds (real and virtual) was alarming. Just the month of june reported 78,013 incidents! Some samples from various infonodes.
Fiftieth Life and Eritropia avatars involved in simultaneous 24 hour disappearance in all 4 Levels ( out of 8 levels of existence) on june 29th 2042.
The nytimes avatar, level 4
Gaul avatars refuse to undertake time travel back to the Battlefield of Allia.
Sometime in june 2042
Virtual worlds of yore news
Fiftieth Life Avatars protest at being kept at same existence level for too long by users.
UX for Better Worlds, june 21st 2042
Users get into skirmish with board members at AGM of Avatars Inc, for unreliable AUX ( avatar user experience).
StraitLace times, June 30th 2042
“By mid-century, we’re going to have about eight billion – perhaps more – people living in cities or within a day’s travel of one. We will be an overwhelmingly urban species.” – Futurist, Alex Steffen
The future is densely populated. Thus, the future is overwhelmingly urban. Does this mean the future belongs to inevitable concrete, crowds, and pollution? Fortunately, futurists, architects, urban planners, and designers are collaborating with industry, governments, and the public to build new cities that promise to be sustainable and green.
Our report on Greening Cities covers trends related to this new kind of urbanization.
ICE (Institute of Customer Experience) hosted its first conference - UXFC 2013 Chapter 1 : 'The Future is Mobile' at 'The Trident Hotel' on the 15th of February. This platform was used to connect and discuss the infinite possibilities mobile phones have to offer.
ICE hosted 'Mobile Life' an internationally recognized research centre in the area of mobile services. Mobile Life was accompanied by a group of academic researchers and representatives and industry partners including Ericsson, IKEA and presented a view into our future lives with mobile technology.
The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values. On the other hand, the very same diversity is a challenge for policy makers, marketers, advertisers, government and other institutions that want to reach out to greater masses and those who look for scalability.
However, the “mobile first” generation is the answer. The mobile revolution has introduced the people in South Africa to the power of social media, enabled them to open and operate bank accounts, helped them level their healthcare needs and now it is being used in many more avenues with greater possibilities.
This report aggregates the current trends to showcase the possibilities. Further on, it challenges the designers and innovators by planting the Brainstorming Seeds that will grow on to become possibilities of tomorrow—to build a more prosperous and vibrant Rainbow Nation!”
Waste management is an important part of any sustainable future. In this report we present our views on Sustainable Futures for India from a waste management perspective.
World population is growing continuously with more people living on the Earth than ever before. In 2007, humanity’s total ecological footprint was estimated at 1.5 planet Earths. Resources are becoming increasingly valuable as the Earth is the only source till date and others planets are still to become a viable source of these resources.
Projections estimate that we will need the equivalent of two planets by 2030 to meet our annual demands. The only way, we can reduce our footprint is by producing more with less, and consuming better, wiser and less - the way forward is better and 'frugal' choices!
In this report, we present the trends that encourage better choices; trends in Frugal Innovations, 'Jugaad' and Do-It-Yourself are explored to see how and where we can make our better choices for the future.
We conclude our report with 3 thought provoking future scenarios.
Image Source: http://www.freedigitalphotos.net
3D printing is a form of additive manufacturing technology that allows for production of physical objects from digital data, constructing an object of virtually any shape layer-by-layer, by depositing material layers in sequence. 3D printing is a quickly expanding field, with popularity and uses for 3D printers growing every day.
In this report, ICE Team has aggregated all the intriguing applications of 3D printing. The report also includes information on how 3D printing works and major 3D printers available in the market. Finally our future scenarios for a world with 3D printing will provoke you and help you take a step up and see how the future might look like. As always we look forward to your comments, suggestions and feedback.
Crowdfunding web sites are Internet platforms that support the collective cooperation, attention and trust by people who network and pool their money and other resources for projects initiated by other people or organizations.
Crowdfunding platforms like Kickstarter, Indiegogo etc. have got successful funding for some very unique and interesting projects. Such projects getting funding from crowds also indicates the ‘desire’ of the crowds to a great extent. Rather than buying the end product, people get to invest in the early phase of design and innovation; hence, becoming the part of the creative story itself.
In this presentation, we have compiled some of the most interesting current projects on these crowdfunding platforms. The idea behind this is that it is not just a compilation of projects, rather it is a compilation of ideas that people want to support, products that people are looking out for, offerings that are created by people for people!
Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored this subject, the more we got fascinated to see how people are riding on the current era technologies to surpass the capabilities of human body. If the current explorations in transhumanism are anything to go by, then, we believe the future will be very exciting!
In this report we explore the various technologies, people involved and the advancements made in the field of Transhumanism.
Is our current materialistic lifestyle sustainable for our planet? How long can we continue to do things that make us feel good, but that are harmful and not sustainable for our environment? We need to start seeing our interests and nature’s interest as one and the same.
At, HFI’s Institute of Customer Experience (ICE) we believe that there is hope to turn things around from leading a materialistic lifestyle that is indifferent to the planet to leading a sustainable lifestyle; and we have that hope in people. So we went out searching for people from around the world who do live a sustainable lifestyle, and it shows in their work and in their personal lives each day. They are ordinary people, but with a refreshing new mindset, which makes them extraordinary. They are cleaning up our planet, making it a better place to live in, and empathizing with nature all along the way. They mobilize others into action and have drawn many to their work.
We at ICE believe that these people are the “Trendsetters for Sustainable Lifestyles”. Through the eight photobooks that follow we want to showcase their work to the world for the simple and elegant ways in which they have made a difference to the planet as individuals. They are doing their bit and as a result have positively affected communities and the environment around them. We hope they inspire our readers the way that they have inspired us. If we can learn from sustainability being their state of mind and from their work, we can make changes in our lives and fields of work to start living in a manner that will keep Earth a beautiful and habitable place for us for a very long time to come.
As part of Institute of Customer Experience, we are constantly on the look out for opportunities that give us an insight into the future of things. We wanted to explore the concept of “beginner’s mind” which is said to be an attitude of openness, eagerness and lack of preconceptions and realized that it was the mind of a child that we wanted a peek into.
We ideated and devised a unique way of getting children to give us their insights about what they think will happen in the future. The result was a board game called “The Trip to the Future” which we used to conduct “playshops”. This method got us very exciting responses. We would love to take you through the journey.
Facebook, Google+ and Twitter have grown exponentially over the years and they have become synonymous with the term “social media.” Facebook and Twitter are buzzwords nowadays, to the extent that Facebook has around 1 billion users, and “Twitter,” as an English word, has been added to the Oxford English Dictionary! Google+ is also not that far behind. By the end of May 2013, it had 500 million registered users.
The use of mainstream social media networks is very high. Maybe that is a primary reason for people to escape from this buzz. Privacy seekers are now moving towards niche and smaller players/networks. Alternative social media networks are targeting specific demographics by addressing different needs of social media users and have found a sizeable number of users.
In this report we have explored lesser known social media sites and have classified them based on their characteristics.
Scenarios from FILMS; Questions about the FUTURE, Answered by FUTURISTS.
ICE, the India Chapter of World Future Society (www.wfs.org) met with leading Futurists on Google Hangout and asked them about their favourite Sci-Fi Films. Being in the business of researching the future, we wanted to explore the popular medium of films to address questions about Future Technologies and Scenarios.
Is Kubrick's HAL 9000 an inevitable reality, Will Genetic enhancement lead to a battle between real X-Men and Humans, Will Spielberg's 'Minority Report' become an accepted mode of Law Enforcement? Questions we've all asked, finally answered by Futurists.
The 'Film, Future and Futurists' series was produced by the Institute of Customer Experience in association with the World Future Society (Pondicherry Chapter)
Lifelogging is the practice of tracking personal data generated by our own behavioral activities in continuous digital streams. As it is slowly becoming mainstream, it raises a lot of intriguing questions and thoughts.
Lifelogging and self-tracking are altering the Futures of:
Memory,
Remembering,
Forgetting,
Storytelling,
Privacy,
Law enforcement,
Governance,
Bodies,
and our very Humanness.
This report explores these questions, thoughts and futures.
We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.
Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyse trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.
Subscription to ICE Breakers - http://eepurl.com/S1ZFL
We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.
Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.
Subscription to ICE Breakers - http://eepurl.com/S1ZFL
Does your vision of the future depend on the city you live in?
Do cities have their own 'persona' that influences its citizens?
This is the first in the series 'Cities and the Future' by Institute of Customer Experience. This series will explore how every city has its unique influence on its citizens' perspective of the future.
For our very first exploration, we went to the famous College Street Coffee House in Kolkata, India
College Street Coffee House is a cafe located opposite the Presidency College on College Street, Kolkata. It has been for a long time a regular hang out and a renowned meeting place (adda) for intellectuals and students (and ex-students) of the Presidency College, University of Calcutta, and other institutions in College Street. It has played an important part in Calcutta's (Kolkata) cultural history and known as the hub of intellectual debates.
We interviewed several people at the Coffee House and this film presents snapshots from our conversations.
Wellness, in today’s context, is much more than diagnosing and curing poor health or diseases. It is a multidimensional and holistic state of being that is conscious, self-directed, and constantly evolving. Trying to make sense of wellness in a world of rising healthcare costs, shortage of wellness professionals, and technological advances in everything from computing to genetics, gives rise to several pertinent questions.
We attempt to answer these questions through 10 current trends we have identified, which will impact the course of wellness in the future.
By the year 2050, the world’s population is projected to swell to 9 billion. 80% of us will be urban-dwellers. Demand from developing countries for a wider range of foods is on the rise. Experts estimate that we will need new farmland larger than the size of Brazil to produce enough to meet the demands of growing populations.
Food security therefore represents one of the single biggest challenges of our future, with environmental, economic, political, and lifestyle implications.
How will we fix our broken and unsustainable systems of industrial food production to serve the needs of an ever-growing planet? In what ways will we rethink food via new practices and new technologies? This latest report from the Institute for Customer Experience considers how we are re-imagining our food practices in order to project anew our collective, global future.
How will the future of politics and political campaigning look like? Who will be the heroes in the future political battles? Where will the battle take place - on the streets or in the virtual world? What weapons will the future political parties use?
In this report, the Institute of Customer Experience raises many of such questions and presents possible scenarios that might become a reality given the present trends.
We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.
Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.
Subscription to ICE Breakers - http://eepurl.com/S1ZFL
The first in a series on the Future of Money. Sponsored by The Institute of Customer Experience (ICE).
Today’s world increasingly challenges us to think differently about value and money. Almost everyone agrees that reputation is important. But how important is it? Does it have an impact on your finances? What is the currency of reputation and is it transferable or exchangeable?
What is the future of transportation?
We at the Institute of Customer Experience share our insights by analyzing the trends in technological advancements in transportation, which you can find on our Facebook page: facebook.com/UXTrendspotting
The meaning of toys and play for kids in the twenty-first century is changing. Tablets and smartphones are commonly bought by parents in households with young children who prefer those over traditional toys. Research shows that kids are increasingly spending a large percentage of their day online. For play, kids adapt to touchscreen technology very easily and are getting tech savvy even as young as 2 years old.
Although there are concerns about kids getting less adept at outdoor activities, smart tech - if designed interactively - can help children learn, make their own toys, explore and find new ways of play, indoors and outdoors.
In the future, intelligent toys will adapt to a child’s needs as they play.
HEALTHCARE
Healthy Organs On-the-Go
Open-access to organs for patients waiting for an organ transplant will be easily available with the advent of 3D bio-printing. These 3D bio-printers will help in creating custom-made organs and body parts.
Example
3D bio-printers will create custom-made organs and body parts using stem cells, proteins and other synthetic substances similar to the human collagen.
Toy-Ro, an intelligent, self-adapting toy, is born on the day Remy 3Dprinted it as a 3-year-old so that she could make drawings on any surface. Then, Toy-Ro simply takes the shape of any surface Remy puts it on for drawing, and gets to know Remy, giving her inspiration with colors and patterns.
When Remy turns 5-years-old, there are a few months when her mother visits another city for work. Toy-Ro then adapts itself to be a drawing and inspiration board but also a connection for Remy with her mother whenever she wants. Toy-Ro also sends constant updates to Remy’s mother on her feed by the nanny and her location using a sensor that is placed on Remy.
Derived from the Latin term for “enslaved by” or “bound to”, Addictions primarily lead to cravings, dependence and uncontrollable use with negative consequences. Today, Addictions are being recognized as chronic diseases that alter both the structure as well as the function of the brain.
With the evolution of humans and technology, addictions and compulsions are undergoing a constant metamorphosis and ave evolved from substance, behavioral and impulse controlled disorders to territories around Social media, electronics and applied science.
Will we stop packing a water bottle and collect air on-the-go? Will personal straws be the next big thing to ensure we get access to drinking water? Will ancient desalination techniques be our saving grace and enable us to engineer the future of water? Or will the ocean start cleaning itself?
How will food and everything related to food will look like in future? What role will technology and innovation play in making people more conscious about what they eat?
What will be the food ecosystem of the future?
The current generation is getting health conscious and the same has been started reflecting in all the new age innovations.
In this report by the Institute of Customer Experience (ICE), we explore how the ecosystem around food will evolve and what are the key signals around this ecosystem.
As various smart home technology companies spring up in India, in this report, we explore how smart homes can benefit the elderly by listing the cultural dimensions of the elderly in India and taking a closer look at a model for elderly care in Norway for inspiration.
The Technological Singularity is a future point in time when technology will rapidly improve itself to surpass human intelligence, changing human life as we know it. In this report, the following topics are covered:
We wish you a very successful 2016! As we at ICE stay intrigued and continue to bring you content that helps make us future-ready in various domains!
Visit our site ice.humanfactors.com to find out more and get access to our reports that cover many interesting topics. In this greeting we give you an overview of our work in 2015. We had a productive year!
Drones are already a buzzword, and the future we can imagine consists of a ‘life with drones’, as they are due to play a big role in several businesses such as medical care, photography, delivery, adventure sports, and so on. A recent article on FastCoDesign, described “The Most Important Design Jobs of the Future,” and Chief Drone Experience Designer was nominated as an important job of the future.
We can foresee that the employment of drones by businesses will result in UX jobs of various kinds that are futuristic today but will have to be defined soon enough. In this job role of a Chief Drone Experience Designer, we hope to show one possible areas that a UX professional might specialize in, in the future.
In 2013, the Institute of Customer Experience designed a board game called “Trip to the Future” which was used to conduct “playshops” for children to get insights into how children’s minds work in visualizing the future.
Three years later, at Kala Ghoda Arts Festival 2016 held in Mumbai, we had an opportunity to conduct two similar playshops—one for an NGO called Akanksha and the second for the KGAF 2016 festival children.
The responses we received were intriguing and actually point to current trends in 2016, indicating the directions in which technology will evolve in the future.
Response-Trend that emerged:
Trend spotters at the Institute of Customer Experience (ICE) are always on the lookout for innovations
that are defining/changing the way people perceive products, brands, experiences and design. This year, after reading several articles and researching innovations on the radar and trends that will change the course of action in the coming years, we shortlisted these top five trends.
Trend 1: It’s More About Ambient Intelligence: Designing For AI Environments
Trend 2: Conversational UI - Convincing Artificial Personalities for Millennials
Trend 3: Big Data And Personalized Experiences
Trend 4: Consolidated App World- Shift in the Internet of Things
Trend 5: ‘We’ hear you- Anytime- Anywhere!
The potential unemployment owing to automation and improvements in ICTs is likely to be more drastic than earlier rounds of automation. Will people be redundant at the workplace? Is this likely to lead to unemployment and strife? Or can we use this opportunity to explore more art, travel, have more fun, in short be more human?
This month, at the Institute of Customer Experience, we explore trends that are converting the world into a shopping interface. Here are the top six trend categories covered in this report.
This month, at the Institute of Customer Experience, we explore trends that are converting the world into a shopping interface. Here are the top six trend categories covered in this report.