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UX Transpotting

WHAT PERSONAS MIGHT HUMAN AND MACHINE LEARNERS FALL UNDER BY THE YEAR 2050?

We live in a connected world, where tweeting to thousands on Twitter gives us a dopamine rush, dating is algorithm-based, and proximity doesn't mean intimacy any more.

The future of love with digital intimacy polyamory, gender fluidity, cyborgs, and bots

We live in a connected world, where tweeting to thousands on Twitter gives us a dopamine rush, dating is algorithm-based, and proximity doesn't mean intimacy any more.

Refugee Crises and Cosmopolitan Futures

What if we didn't think of refugees as temporary, anomalies, and aberrations, but products of the way in which our very world is organized—both the exception and the rule?

What if we didn’t look at refugees as a sign of our broken times, but as prompts to a possible future?

Designing for Martians – people and environments in 2040

Check out our report on Designing for Martians in 2040, where we explore what new planetary environments might look like through the lenses of future professionals in the space-travel industry. We hope this gives insights into what designers will need to consider in order to be space-ready. ‪#‎FutureOfSpaceTravel

The Future of Work

The potential unemployment owing to automation and improvements in ICTs is likely to be more drastic than earlier rounds of automation. Will people be redundant at the workplace? Is this likely to lead to unemployment and strife? Or can we use this opportunity to explore more art, travel, have more fun, in short be more human?

UX and Design Trends for 2016

Trend spotters at the Institute of Customer Experience (ICE) are always on the lookout for innovations that are defining/changing the way people perceive products, brands, experiences and design. This year, after reading several articles and researching innovations on the radar and trends that will change the course of action in the coming years, we shortlisted these top five trends.

Trip to the Future

At Kala Ghoda Arts Festival 2016 held in Mumbai, we had an opportunity to conduct two playshops—one for an NGO called Akanksha and the second for the KGAF 2016 festival children. The responses we received were intriguing and actually point to current trends in 2016, indicating the directions in which technology will evolve in the future.

  • What is the Singularity?
  • How is it predicted?
  • What are its implications?
  • What does it mean for human evolution?
  • What when it happens: Utopia or doom?
  • Beginnings of the Singularity
  • Questions that arise

Chief drone experience designer

Drones are already a buzzword, and the future we can imagine consists of a ‘life with drones’, as they are due to play a big role in several businesses such as medical care, photography, delivery, adventure sports, and so on.

The Technological Singularity

The Technological Singularity is a future point in time when technology will rapidly improve itself to surpass human intelligence, changing human life as we know it. In this report, the following topics are covered:

Future of Travel

In this report, we explore far reaching connections between politics, economy, society, technology and environment with travel. It’s not just the trends but their interplay that we have based our speculative scenarios and product visualizations for the Future of Travel.

Smart homes for elderly care in india

As various smart home technology companies spring up in India, in this report, we explore how smart homes can benefit the elderly by listing the cultural dimensions of the elderly in India and taking a closer look at a model for elderly care in Norway for inspiration.

Food future

How will food and everything related to food will look like in future? What role will technology and innovation play in making people more conscious about what they eat?

Survey for International Longevity Day

Survey conducted on International Longevity Day, October 1st, 2015 with responses of ~30 participants across the world.

Gender Futures Insight Chart

Gender equality is first and foremost a matter of equality between family and working life and hence of equalizing the qualities and values provided by the family with those provided by work.”

Source: http://www.iff.dk/scripts/artikel.asp?id=843&lng=2

Human-Machine Relationship Insight Chart

HEALTHCARE

Healthy Organs On-the-Go

Open-access to organs for patients waiting for an organ transplant will be easily available with the advent of 3D bio-printing. These 3D bio-printers will help in creating custom-made organs and body parts.

Example

3D bio-printers will create custom-made organs and body parts using stem cells, proteins and other synthetic substances similar to the human collagen.

Source: http://www.seriouswonder.com/japanese-researchers-close-3d-printing-human-body-parts/?utm_source=wysija&utm_medium=email&utm_campaign=SWNewsletterApril1

Scenarios for Child’s Play of the Future

Toy-Ro, an intelligent, self-adapting toy, is born on the day Remy 3Dprinted it as a 3-year-old so that she could make drawings on any surface. Then, Toy-Ro simply takes the shape of any surface Remy puts it on for drawing, and gets to know Remy, giving her inspiration with colors and patterns.

Future of Transportation

What is the future of transportation? We at the Institute of Customer Experience share our insights by analyzing the trends in technological advancements in transportation, which you can find on our Facebook page: facebook.com/UXTrendspotting

Future of Love and War

Love is a very complex emotion to decode. Or is it?

Machines and their relationship with humans have been explored in great detail. However the impact of machines on the future of love and the connection between technology and emotions seem more pertinent now than before.

Future of Politics

How will the future of politics and political campaigning look like? Who will be the heroes in the future political battles? Where will the battle take place - on the streets or in the virtual world? What weapons will the future political parties use?

In this report, the Institute of Customer Experience raises many of such questions and presents possible scenarios that might become a reality given the present trends.

Future Food, Food Future

By the year 2050, the world’s population is projected to swell to 9 billion. 80% of us will be urban-dwellers. Demand from developing countries for a wider range of foods is on the rise. Experts estimate that we will need new farmland larger than the size of Brazil to produce enough to meet the demands of growing populations.

Future of Wellness - A vision for 2050

Wellness, in today’s context, is much more than diagnosing and curing poor health or diseases. It is a multidimensional and holistic state of being that is conscious, self-directed, and constantly evolving. Trying to make sense of wellness in a world of rising healthcare costs, shortage of wellness professionals, and technological advances in everything from computing to genetics, gives rise to several pertinent questions.

First in the series 'Cities and the Future'

Does your vision of the future depend on the city you live in?
Do cities have their own 'persona' that influences its citizens?

How Lifelogging Transforms Us All

Lifelogging is the practice of tracking personal data generated by our own behavioral activities in continuous digital streams. As it is slowly becoming mainstream, it raises a lot of intriguing questions and thoughts.

Future Visualization with Children

As part of Institute of Customer Experience, we are constantly on the look out for opportunities that give us an insight into the future of things. We wanted to explore the concept of “beginner’s mind” which is said to be an attitude of openness, eagerness and lack of preconceptions and realized that it was the mind of a child that we wanted a peek into.

Transhumans:
Technology Powered Superhumans

Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored this subject, the more we got fascinated to see how people are riding on the current era technologies to surpass the capabilities of human body. If the current explorations in transhumanism are anything to go by, then, we believe the future will be very exciting!

A Compilation of Interesting Crowdfunded Projects

Crowdfunding web sites are Internet platforms that support the collective cooperation, attention and trust by people who network and pool their money and other resources for projects initiated by other people or organizations.

South Africa:
An Emerging Market Report

The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values. On the other hand, the very same diversity is a challenge for policy makers, marketers, advertisers, government and other institutions that want to reach out to greater masses and those who look for scalability.

UX Futurists Conference 2013 -
Chapter 1: The Future is Mobile

ICE (Institute of Customer Experience) hosted its first conference - UXFC 2013 Chapter 1 : 'The Future is Mobile' at 'The Trident Hotel' on the 15th of February. This platform was used to connect and discuss the infinite possibilities mobile phones have to offer.

Three laws of user
experience

Three laws of user experience: Apala Lahiri Chavan at TEDxGolfLinksPark

Apala Lahiri Chavan, CEO (ICE)
on the future of Global UX

Where is UX headed in the near future and in the long term? What are the areas and trends UX professionals need to look into, and be aware of? What is the apt framework for delivering UX globally? Watch Apala Lahiri Chavan, the CEO of the Institute of Customer Experience, as she talks about the future of global user experience.

The Future of Global UX -
A Story

Rebellion?

The United Worlds conference had just concluded a very important session and it was the first time in 30 years that there was overwhelming consensus about the most important action items.

read more

Future of
Global Customer Experience

This short video teaser introduces the Institute of Customer Experience (ICE) through a series of thought provoking questions about UX in our future world. Visit the ICE Facebook page UX Trendspotting http://facebook.com/UXtrendspotting

Emerging Markets:
Report on Turkey

Waking up early one morning, I look out from our hotel room. The sea is the same color as the sky: a grayish blue. Giant ships and tankers are gliding quietly through the Bosphorus into the Marmara Sea carrying goods and oil.

read more

Apala Lahiri Chavan on the Future of Global UX

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About the Video

Where is UX headed in the near future and in the long term? What are the areas and trends UX professionals need to look into, and be aware of? What is the apt framework for delivering UX globally? Watch Apala Lahiri Chavan, the CEO of the Institute of Customer Experience, as she talks about the future of global user experience.

The Institute of Customer Experience - Researching the future of
Global Customer Experience

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About the Video

This short video teaser introduces the Institute of Customer Experience (ICE) through a series of thought provoking questions about UX in our future world. Visit the ICE Facebook page UX Trendspotting
http://facebook.com/UXtrendspotting

Global UX – And the Future is?

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Global UX

Rebellion?

The United Worlds conference had just concluded a very important session and it was the first time in 30 years that there was overwhelming consensus about the most important action items. Everyone agreed that the increasing number of unexpected and rebellious avatar behaviour being reported in all the interconnected worlds (real and virtual) was alarming. Just the month of june reported 78,013 incidents!

(To read the entire story download the PDF on the right)

Three laws of user experience

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About the Video

Three laws of user experience: Apala Lahiri Chavan at TEDxGolfLinksPark

UX Futurists Conference 2013 - Chapter 1: The Future is Mobile

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About the Video

ICE (Institute of Customer Experience) hosted its first conference - UXFC 2013 Chapter 1 : 'The Future is Mobile' at 'The Trident Hotel' on the 15th of February. This platform was used to connect and discuss the infinite possibilities mobile phones have to offer.

ICE hosted 'Mobile Life' an internationally recognized research centre in the area of mobile services. Mobile Life was accompanied by a group of academic researchers and representatives and industry partners including Ericsson, IKEA and presented a view into our future lives with mobile technology.

South Africa: An Emerging Market Report

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The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values. On the other hand, the very same diversity is a challenge for policy makers, marketers, advertisers, government and other institutions that want to reach out to greater masses and those who look for scalability.

However, the “mobile first” generation is the answer. The mobile revolution has introduced the people in South Africa to the power of social media, enabled them to open and operate bank accounts, helped them level their healthcare needs and now it is being used in many more avenues with greater possibilities.

This report aggregates the current trends to showcase the possibilities. Further on, it challenges the designers and innovators by planting the Brainstorming Seeds that will grow on to become possibilities of tomorrow—to build a more prosperous and vibrant Rainbow Nation!”

Emerging Markets: Report on Turkey

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Created: 12 February 2013 | Created By: The ICE Team

Waking up early one morning, I look out from our hotel room. The sea is the same color as the sky: a grayish blue. Giant ships and tankers are gliding quietly through the Bosphorus into the Marmara Sea carrying goods and oil.

The fishing boats look like they are hanging on the canvas of this grayish blue. There is a group of dolphins chasing one another, playing around the fishing boats trying to get to the same fish as the seagulls are diving into.

Just add the sound of ezan, the Islamic call to prayer, coming out of the minarets one after another in great harmony.

Tuekey

South Africa: An Emerging Market Report

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Crowdfunding web sites are Internet platforms that support the collective cooperation, attention and trust by people who network and pool their money and other resources for projects initiated by other people or organizations.

Crowdfunding platforms like Kickstarter, Indiegogo etc. have got successful funding for some very unique and interesting projects. Such projects getting funding from crowds also indicates the ‘desire’ of the crowds to a great extent. Rather than buying the end product, people get to invest in the early phase of design and innovation; hence, becoming the part of the creative story itself.

In this presentation, we have compiled some of the most interesting current projects on these crowdfunding platforms. The idea behind this is that it is not just a compilation of projects, rather it is a compilation of ideas that people want to support, products that people are looking out for, offerings that are created by people for people!

Transhumans: Technology Powered Superhumans

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Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored this subject, the more we got fascinated to see how people are riding on the current era technologies to surpass the capabilities of human body. If the current explorations in transhumanism are anything to go by, then, we believe the future will be very exciting!

In this report we explore the various technologies, people involved and the advancements made in the field of Transhumanism.

Future Visualization with Children

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As part of Institute of Customer Experience, we are constantly on the look out for opportunities that give us an insight into the future of things. We wanted to explore the concept of “beginner’s mind” which is said to be an attitude of openness, eagerness and lack of preconceptions and realized that it was the mind of a child that we wanted a peek into.

We ideated and devised a unique way of getting children to give us their insights about what they think will happen in the future. The result was a board game called “The Trip to the Future” which we used to conduct “playshops”. This method got us very exciting responses. We would love to take you through the journey.

How Lifelogging Transforms Us All

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Lifelogging is the practice of tracking personal data generated by our own behavioral activities in continuous digital streams. As it is slowly becoming mainstream, it raises a lot of intriguing questions and thoughts.

Lifelogging and self-tracking are altering the Futures of:
Memory,
Remembering,
Forgetting,
Storytelling,
Privacy,
Law enforcement,
Governance,
Bodies,
and our very Humanness.

This report explores these questions, thoughts and futures.

Alternate Social Networks

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Facebook, Google+ and Twitter have grown exponentially over the years and they have become synonymous with the term “social media.” Facebook and Twitter are buzzwords nowadays, to the extent that Facebook has around 1 billion users, and “Twitter,” as an English word, has been added to the Oxford English Dictionary! Google+ is also not that far behind. By the end of May 2013, it had 500 million registered users.

The use of mainstream social media networks is very high. Maybe that is a primary reason for people to escape from this buzz. Privacy seekers are now moving towards niche and smaller players/networks. Alternative social media networks are targeting specific demographics by addressing different needs of social media users and have found a sizeable number of users.

In this report we have explored lesser known social media sites and have classified them based on their characteristics.

ICE Coffee House Conversations | Future of Entertainment | Indian Coffee House, Kolkata

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About the Video

Does your vision of the future depend on the city you live in?
Do cities have their own 'persona' that influences its citizens?

This is the first in the series 'Cities and the Future' by Institute of Customer Experience. This series will explore how every city has its unique influence on its citizens' perspective of the future.

For our very first exploration, we went to the famous College Street Coffee House in Kolkata, India

College Street Coffee House is a cafe located opposite the Presidency College on College Street, Kolkata. It has been for a long time a regular hang out and a renowned meeting place (adda) for intellectuals and students (and ex-students) of the Presidency College, University of Calcutta, and other institutions in College Street. It has played an important part in Calcutta's (Kolkata) cultural history and known as the hub of intellectual debates.

We interviewed several people at the Coffee House and this film presents snapshots from our conversations.

Future of Wellness - A vision of 2050

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Wellness, in today’s context, is much more than diagnosing and curing poor health or diseases. It is a multidimensional and holistic state of being that is conscious, self-directed, and constantly evolving. Trying to make sense of wellness in a world of rising healthcare costs, shortage of wellness professionals, and technological advances in everything from computing to genetics, gives rise to several pertinent questions.

  • Will there still be any universally recognized concept of wellness? Or will it be hyper personalized to each individual's environments, genetics, and experiences?
  • What will wellness look and feel like in the future? What will be the new indicators of wellness?
  • As people experience enhanced wellness, will they become more self-aware and adopt additional experiences that will promote wellness?
  • Will we be more in control of our well-being? Or will we stop caring in a world where every aspect of our person is closely and constantly monitored and serviced?
  • As roles in the wellness ecosystem shift, what are the new well-being authorities and environments that will emerge?
  • Will big data around wellness help create better early warning systems about potential pandemics? Or will there be a drive to protect and hide our personal wellness and risk profiles online?
  • Will we ever be 'unwell', given all the new technologies to enhance (as well as prevent) wellness that will be in place?
  • Will we prefer being looked after and treated by robotic care givers/surgeons?

We attempt to answer these questions through 10 current trends we have identified, which will impact the course of wellness in the future.

Future Food, Food Future

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By the year 2050, the world’s population is projected to swell to 9 billion. 80% of us will be urban-dwellers. Demand from developing countries for a wider range of foods is on the rise. Experts estimate that we will need new farmland larger than the size of Brazil to produce enough to meet the demands of growing populations.

Food security therefore represents one of the single biggest challenges of our future, with environmental, economic, political, and lifestyle implications.

How will we fix our broken and unsustainable systems of industrial food production to serve the needs of an ever-growing planet? In what ways will we rethink food via new practices and new technologies? This latest report from the Institute for Customer Experience considers how we are re-imagining our food practices in order to project anew our collective, global future.

Future of Politics

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How will the future of politics and political campaigning look like? Who will be the heroes in the future political battles? Where will the battle take place - on the streets or in the virtual world? What weapons will the future political parties use?

In this report, the Institute of Customer Experience raises many of such questions and presents possible scenarios that might become a reality given the present trends.

Future of Love and War

Close

Love is a very complex emotion to decode. Or is it?

Machines and their relationship with humans have been explored in great detail. However the impact of machines on the future of love and the connection between technology and emotions seem more pertinent now than before.

Future of Transportation

Close

What is the future of transportation?

We at the Institute of Customer Experience share our insights by analyzing the trends in technological advancements in transportation, which you can find on our Facebook page: facebook.com/UXTrendspotting

Human-Machine Relationship Insight Chart

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HEALTHCARE

Healthy Organs On-the-Go

Open-access to organs for patients waiting for an organ transplant will be easily available with the advent of 3D bio-printing. These 3D bio-printers will help in creating custom-made organs and body parts.

Example

3D bio-printers will create custom-made organs and body parts using stem cells, proteins and other synthetic substances similar to the human collagen.

Source: http://www.seriouswonder.com/japanese-researchers-close-3d-printing-human-body-parts/?utm_source=wysija&utm_medium=email&utm_campaign=SWNewsletterApril1

Scenarios for Child’s Play of the Future

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Toy-Ro, an intelligent, self-adapting toy, is born on the day Remy 3Dprinted it as a 3-year-old so that she could make drawings on any surface. Then, Toy-Ro simply takes the shape of any surface Remy puts it on for drawing, and gets to know Remy, giving her inspiration with colors and patterns.

When Remy turns 5-years-old, there are a few months when her mother visits another city for work. Toy-Ro then adapts itself to be a drawing and inspiration board but also a connection for Remy with her mother whenever she wants. Toy-Ro also sends constant updates to Remy’s mother on her feed by the nanny and her location using a sensor that is placed on Remy.

Gender Futures Insight Chart

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“Gender equality is first and foremost a matter of equality between family and working life and hence of equalizing the qualities and values provided by the family with those provided by work.”

Survey for International Longevity Day

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Survey conducted on International Longevity Day, October 1st, 2015 with responses of ~30 participants across the world.

Food future

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How will food and everything related to food will look like in future? What role will technology and innovation play in making people more conscious about what they eat?
What will be the food ecosystem of the future?

The current generation is getting health conscious and the same has been started reflecting in all the new age innovations.

In this report by the Institute of Customer Experience (ICE), we explore how the ecosystem around food will evolve and what are the key signals around this ecosystem.

Smart homes for elderly care in india

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As various smart home technology companies spring up in India, in this report, we explore how smart homes can benefit the elderly by listing the cultural dimensions of the elderly in India and taking a closer look at a model for elderly care in Norway for inspiration.

The Technological Singularity

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The Technological Singularity is a future point in time when technology will rapidly improve itself to surpass human intelligence, changing human life as we know it. In this report, the following topics are covered:

Chief drone experience designer

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Drones are already a buzzword, and the future we can imagine consists of a ‘life with drones’, as they are due to play a big role in several businesses such as medical care, photography, delivery, adventure sports, and so on. A recent article on FastCoDesign, described “The Most Important Design Jobs of the Future,” and Chief Drone Experience Designer was nominated as an important job of the future.

https://www.fastcodesign.com/3054433/design-moves/the-most-important-design-jobs-of-the-future?utm_content=bufferb8407&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer

We can foresee that the employment of drones by businesses will result in UX jobs of various kinds that are futuristic today but will have to be defined soon enough. In this job role of a Chief Drone Experience Designer, we hope to show one possible areas that a UX professional might specialize in, in the future.

Trip to the future

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In 2013, the Institute of Customer Experience designed a board game called “Trip to the Future” which was used to conduct “playshops” for children to get insights into how children’s minds work in visualizing the future.

Three years later, at Kala Ghoda Arts Festival 2016 held in Mumbai, we had an opportunity to conduct two similar playshops—one for an NGO called Akanksha and the second for the KGAF 2016 festival children.

The responses we received were intriguing and actually point to current trends in 2016, indicating the directions in which technology will evolve in the future.

Response-Trend that emerged:

  1. Practical space exploration
  2. Beneficial intelligence
  3. Maker movement (3D printing)
  4. Space-saving automated tech
  5. Cognitive Internet of Things
  6. Immersive screen display
  7. Augmented knowledge (and immortality)

The Future of Work

Close

The potential unemployment owing to automation and improvements in ICTs is likely to be more drastic than earlier rounds of automation. Will people be redundant at the workplace? Is this likely to lead to unemployment and strife? Or can we use this opportunity to explore more art, travel, have more fun, in short be more human?