Be a UX Trendspotter!

UX Transpotting

UX and Design Trends for 2016

Trend spotters at the Institute of Customer Experience (ICE) are always on the lookout for innovations that are defining/changing the way people perceive products, brands, experiences and design. This year, after reading several articles and researching innovations on the radar and trends that will change the course of action in the coming years, we shortlisted these top five trends.

Trip to the Future

At Kala Ghoda Arts Festival 2016 held in Mumbai, we had an opportunity to conduct two playshops—one for an NGO called Akanksha and the second for the KGAF 2016 festival children. The responses we received were intriguing and actually point to current trends in 2016, indicating the directions in which technology will evolve in the future.

  • What is the Singularity?
  • How is it predicted?
  • What are its implications?
  • What does it mean for human evolution?
  • What when it happens: Utopia or doom?
  • Beginnings of the Singularity
  • Questions that arise

Automated vehicles and transport systems

This report looks at the disruptive potential of automated vehicles: their impact on commuters, car companies, vehicle design and urban planning. It warns of the potential dangers of their unbridled proliferation and prerequisites to their effective deployment.

Chief drone experience designer

Drones are already a buzzword, and the future we can imagine consists of a ‘life with drones’, as they are due to play a big role in several businesses such as medical care, photography, delivery, adventure sports, and so on.

Happy Holidays from the ICE team!

We wish you a very successful 2016! As we at ICE stay intrigued and continue to bring you content that helps make us future-ready in various domains!

The Technological Singularity

The Technological Singularity is a future point in time when technology will rapidly improve itself to surpass human intelligence, changing human life as we know it. In this report, the following topics are covered:

  • What is the Singularity?
  • How is it predicted?
  • What are its implications?
  • What does it mean for human evolution?
  • What when it happens: Utopia or doom?
  • Beginnings of the Singularity
  • Questions that arise

Future of Travel

In this report, we explore far reaching connections between politics, economy, society, technology and environment with travel. It’s not just the trends but their interplay that we have based our speculative scenarios and product visualizations for the Future of Travel.

Smart homes for elderly care in india

As various smart home technology companies spring up in India, in this report, we explore how smart homes can benefit the elderly by listing the cultural dimensions of the elderly in India and taking a closer look at a model for elderly care in Norway for inspiration.

Food future

How will food and everything related to food will look like in future? What role will technology and innovation play in making people more conscious about what they eat?

Survey for International Longevity Day

Survey conducted on International Longevity Day, October 1st, 2015 with responses of ~30 participants across the world.

Future of Water Insight Chart

Will we stop packing a water bottle and collect air on-the-go? Will personal straws be the next big thing to ensure we get access to drinking water? Will ancient desalination techniques be our saving grace and enable us to engineer the future of water? Or will the ocean start cleaning itself?

Future of Addiction

Derived from the Latin term for “enslaved by” or “bound to”, Addictions primarily lead to cravings, dependence and uncontrollable use with negative consequences.

Gender Futures Insight Chart

Gender equality is rst and foremost a maer of equality between family and working life and hence of equalizing the qualities and values provided by the family with those provided by work.”

Source: http://www.iff.dk/scripts/artikel.asp?id=843&lng=2

Human-Machine Relationship Insight Chart

HEALTHCARE

Healthy Organs On-the-Go

Open-access to organs for patients waiting for an organ transplant will be easily available with the advent of 3D bio-printing. These 3D bio-printers will help in creating custom-made organs and body parts.

Scenarios for Child’s Play of the Future

Toy-Ro, an intelligent, self-adapting toy, is born on the day Remy 3Dprinted it as a 3-year-old so that she could make drawings on any surface. Then, Toy-Ro simply takes the shape of any surface Remy puts it on for drawing, and gets to know Remy, giving her inspiration with colors and patterns.

Child's Play of the Future

The meaning of toys and play for kids in the twenty-first century is changing. Tablets and smartphones are commonly bought by parents in households with young children who prefer those over traditional toys. Research shows that kids are increasingly spending a large percentage of their day online. For play, kids adapt to touchscreen technology very easily and are getting tech savvy even as young as 2 years old.

Although there are concerns about kids getting less adept at outdoor activities, smart tech - if designed interactively - can help children learn, make their own toys, explore and find new ways of play, indoors and outdoors. In the future, intelligent toys will adapt to a child’s needs as they play.

Future of Transportation

What is the future of transportation? We at the Institute of Customer Experience share our insights by analyzing the trends in technological advancements in transportation, which you can find on our Facebook page: facebook.com/UXTrendspotting

Future of Love and War

Love is a very complex emotion to decode. Or is it?

Machines and their relationship with humans have been explored in great detail. However the impact of machines on the future of love and the connection between technology and emotions seem more pertinent now than before.

Reputation Currencies

The first in a series on the Future of Money. Sponsored by The Institute of Customer Experience (ICE).

Today’s world increasingly challenges us to think differently about value and money. Almost everyone agrees that reputation is important. But how important is it? Does it have an impact on your finances? What is the currency of reputation and is it transferable or exchangeable?

The 'Wise' Generation

We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

Future of Politics

How will the future of politics and political campaigning look like? Who will be the heroes in the future political battles? Where will the battle take place - on the streets or in the virtual world? What weapons will the future political parties use?

In this report, the Institute of Customer Experience raises many of such questions and presents possible scenarios that might become a reality given the present trends.

Future Food, Food Future

By the year 2050, the world’s population is projected to swell to 9 billion. 80% of us will be urban-dwellers. Demand from developing countries for a wider range of foods is on the rise. Experts estimate that we will need new farmland larger than the size of Brazil to produce enough to meet the demands of growing populations.

Future of Wellness - A vision for 2050

Wellness, in today’s context, is much more than diagnosing and curing poor health or diseases. It is a multidimensional and holistic state of being that is conscious, self-directed, and constantly evolving. Trying to make sense of wellness in a world of rising healthcare costs, shortage of wellness professionals, and technological advances in everything from computing to genetics, gives rise to several pertinent questions.

Tech Mother

We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

Robonity: Humanized Robots and Robotic Humans

We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

How Lifelogging Transforms Us All

Lifelogging is the practice of tracking personal data generated by our own behavioral activities in continuous digital streams. As it is slowly becoming mainstream, it raises a lot of intriguing questions and thoughts.

Film, Future and Futurists

Scenarios from FILMS; Questions about the FUTURE, Answered by FUTURISTS.

ICE, the India Chapter of World Future Society (www.wfs.org) met with leading Futurists on Google Hangout and asked them about their favourite Sci-Fi Films. Being in the business of researching the future, we wanted to explore the popular medium of films to address questions about Future Technologies and Scenarios.

Alternate Social Networks

Facebook, Google+ and Twitter have grown exponentially over the years and they have become synonymous with the term “social media.” Facebook and Twitter are buzzwords nowadays, to the extent that Facebook has around 1 billion users, and “Twitter,” as an English word, has been added to the Oxford English Dictionary! Google+ is also not that far behind. By the end of May 2013, it had 500 million registered users.

Future Visualization with Children

As part of Institute of Customer Experience, we are constantly on the look out for opportunities that give us an insight into the future of things. We wanted to explore the concept of “beginner’s mind” which is said to be an attitude of openness, eagerness and lack of preconceptions and realized that it was the mind of a child that we wanted a peek into.

Sustainable Lifestyles: Stories of Trendsetters from Around the World

Is our current materialistic lifestyle sustainable for our planet? How long can we continue to do things that make us feel good, but that are harmful and not sustainable for our environment? We need to start seeing our interests and nature’s interest as one and the same.

Transhumans:
Technology Powered Superhumans

Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored this subject, the more we got fascinated to see how people are riding on the current era technologies to surpass the capabilities of human body. If the current explorations in transhumanism are anything to go by, then, we believe the future will be very exciting!

A Compilation of Interesting Crowdfunded Projects

Crowdfunding web sites are Internet platforms that support the collective cooperation, attention and trust by people who network and pool their money and other resources for projects initiated by other people or organizations.

Endless
Opportunities

3D printing is a form of additive manufacturing technology that allows for production of physical objects from digital data, constructing an object of virtually any shape layer-by-layer, by depositing material layers in sequence. 3D printing is a quickly expanding field, with popularity and uses for 3D printers growing every day.

In this report, ICE Team has aggregated all the intriguing applications of 3D printing. The report also includes information on how 3D printing works and major 3D printers available in the market. Finally our future scenarios for a world with 3D printing will provoke you and help you take a step up and see how the future might look like.

Frugal Innovations: A “Necessary” Trend For The Future!

World population is growing continuously with more people living on the Earth than ever before. In 2007, humanity’s total ecological footprint was estimated at 1.5 planet Earths. Resources are becoming increasingly valuable as the Earth is the only source till date and others planets are still to become a viable source of these resources.

Sustainable Futures: A Waste Management Perspective – India

Waste management is an important part of any sustainable future. In this report we present our views on Sustainable Futures for India from a waste management perspective.

10 in-store innovations from emerging countries: The Future of Retail

South Africa: An Emerging Market Report

The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values.

Greening Cities - A Report on
Trends in Urban Sustainability, 2013

"By mid-century, we’re going to have about eight billion – perhaps more – people living in cities or within a day’s travel of one. We will be an overwhelmingly urban species." – Futurist, Alex Steffen

UX Futurists Conference 2013 -
Chapter 1: The Future is Mobile

ICE (Institute of Customer Experience) hosted its first conference - UXFC 2013 Chapter 1 : 'The Future is Mobile' at 'The Trident Hotel' on the 15th of February. This platform was used to connect and discuss the infinite possibilities mobile phones have to offer.

Shiv Vishwanathan on
Future of Entertainment

For this video, the ICE team caught up with the eminent sociologist, Professor Shiv Vishwanathan, for some academic insights on the Future of Entertainment. Professor Vishwanathan lectures at several international universities such as Smith College, Stanford and Goldsmiths, and is a columnist with the Indian Express, Asian Age and Deccan Chronicle.

Chennai Chapter on
Future of Entertainment

This video is part of a series of interviews on the Future of Entertainment, created by the Institute of Customer Experience (ICE). In this series, thought leaders in the industry and academia explain and predict trends related to the future of entertainment.

Three laws of
user experience

Three laws of user experience: Apala Lahiri Chavan at TEDxGolfLinksPark

Future of
Global Customer Experience

This short video teaser introduces the Institute of Customer Experience (ICE) through a series of thought provoking questions about UX in our future world. Visit the ICE Facebook page UX Trendspotting http://facebook.com/UXtrendspotting

The Future of Global UX -
A Story

Rebellion?

The United Worlds conference had just concluded a very important session and it was the first time in 30 years that there was overwhelming consensus about the most important action items.

read more

Future of
Entertainment Scenarios

The future always intrigues us! And entertainment has always been an integral part of our lives. Therefore, when we released our report on the Future of Entertainment - ‘Ghosts, Resurrections & Fantasy in the Entertainment Industry’, we got very interesting and exciting responses!

Future of Retail

Retail in the simplest sense is the sale of goods and services from individuals or businesses to the enduser. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesaler, and then sells smaller quantities to the consumer for a profit.

Future of Art

What will "art" look like in the future? What will be its meaning, who will create it? Where will we find art and how will it shape our lives? Join us in plotting the story of the past, present, and future of art, and add your voices to our exploration of emerging artworlds.

Research: Future of Entertainment Survey

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Created: 11 Nov 2012 | Created By: Dr. Esra Ozkan and the ICE Team

Synopsis

What will entertainment be like 20 to 30 years from today? We conducted an online survey as part of our ongoing Future of Entertainment research and ideation project that investigates this specific question through secondary research, expert interviews, crowd sourced ideas and field research.

The Future of Entertainment project is an ongoing exploration and the results of our exploration will be shared regularly via the ICE site and will be available for everyone to use.

Future of Entertainment

Future of Retail

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Retail in the simplest sense is the sale of goods and services from individuals or businesses to the enduser. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesaler, and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets, door-to-door, or by delivery. However, with the advent of new technologies this delivery mechanism itself is undergoing a revolution and may not be perceived in the same way in the future.

Related

  • Report: Brainstorming About Cultures – Turkey

    by ICE Team

10 In-store Innovations – Emerging Countries

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Created By: Ankush Samant - The Observant Explorer at ICE

About this Report

We received great response to our previous post on Future of Retail – In-store Innovations (http://yourstory.in/2013/03/instore-innovations/). We thank all our readers for the encouraging feedback and comments.

We heard from many of you that the in-store innovations we presented were good but they didn’t seem relevant for India, or, as a matter of fact, for emerging countries. Therefore, in this post, we present to you 10 in-store innovations from emerging countries and a couple of examples from India as well.

Related

  • Report: Future of Retail

    by ICE Team

Future of Entertainment -- Shiv Vishwanathan

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About the Video

For this video, the ICE team caught up with the eminent sociologist, Professor Shiv Vishwanathan, for some academic insights on the Future of Entertainment. Professor Vishwanathan lectures at several international universities such as Smith College, Stanford and Goldsmiths, and is a columnist with the Indian Express, Asian Age and Deccan Chronicle.

Future of Entertainment -- Chennai Chapter

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About the Video

This video is part of a series of interviews on the Future of Entertainment, created by the Institute of Customer Experience (ICE). In this series, thought leaders in the industry and academia explain and predict trends related to the future of entertainment.

For this video, the ICE team made a visit to Chennai and caught up with film makers, actors, playwrights and critics to get an understanding of what they envisioned as 'The Future of Entertainment'

The Institute of Customer Experience (ICE) with Apala Lahiri Chavan

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About the Video

The Institute of Customer Experience is a not-for-profit initiative by Human Factors International Inc http://ice.humanfactors.com and https://www.facebook.com/uxtrendspotting

Its mission:

The creation of best practices for delivering design solutions that will be used world wide.The sharing and exchange of information regarding the delivery of customer experience meant for a global customer base.

Forecasts about the state of customer experience in the future With the increased globalization of the world, the issue of how global customer experience can be delivered to customers across the world is gaining significance.

Is there a successful framework to deliver global customer experience? Much has been written (and practiced) about Localisation and Internationalisation.

he Institute of Customer Experience would like to share and discuss the best practices it has created and its ongoing research programs in the area.

In addition, we hope to create a forum that turns its gaze also to the future...what will global customer experience be like in 5, 10, 15 years?

Someone said that political geographers should always be suspicious of straight lines on a map. However, today the 'lines' on the map are so blurred in the world of global customer experience that it is not really clear where the boundaries lie for global product/service creation, production and consumption.

In such an ecosystem, we have been researching what is going on in the world of global customer experience. How are organisations grappling with the challenges of deciding whether to take a product or service that works well in a specific geography and roll it out in other geographies, with customization as needed versus creating specific products/services for each geography? What is the best way to validate concepts internationally? Find qualified vendors across countries? OR create your own teams equipped to do that? OR a blend?

OR, is there a completely new way to deliver customer experience for a global audience? While we would like to share our work in this area, we also want to bring together diverse ideas on this topic.

We would also like to bring to you information about research programs we have started on this topic, partnerships we have created and interesting news from around the world of global customer experience, now and looking at the future.

Are there topics on global customer experience that, as an organization, you would like researched? Perhaps we could initiate some industry wide research, jointly funded by several organizations, with the aim of sharing the results amongst themselves and also with the UX community.

The Institute of Customer Experience - Researching the future of
Global Customer Experience

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About the Video

This short video teaser introduces the Institute of Customer Experience (ICE) through a series of thought provoking questions about UX in our future world. Visit the ICE Facebook page UX Trendspotting
http://facebook.com/UXtrendspotting

Scenarios: Future of Entertainment

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Scenario 1

Amelie Beaudroit

Toulouse, France
Artist and Human Factors Expert

Nowadays we can buy tickets for the opera when there is a famous ballet or play on in Paris, and watch it from our cinema seat in Toulouse 700km away. This is already a cool experience, to not have to go to the capital to attend the show. With holograms we could be closer to the live experience. I was thinking of a great 3D movie I saw last year, on the fantastic choreographer Pina Bausch (http://vimeo.com/17772908). For once they made great use of 3D. At certain moments you felt as if you were wandering around the dancers. How cool would it be to attend a great ballet in New York City from wherever you are, and be able to move around the dancers as you wish without disturbing them? And attend a global interview after the show, adding direct interaction with the performers to that experience?

Related Links: Ghosts, Resurrections & Fantasy in the Entertainment Industry

Global UX – And the Future is?

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Rebellion?

The United Worlds conference had just concluded a very important session and it was the first time in 30 years that there was overwhelming consensus about the most important action items. Everyone agreed that the increasing number of unexpected and rebellious avatar behaviour being reported in all the interconnected worlds (real and virtual) was alarming. Just the month of june reported 78,013 incidents! Some samples from various infonodes.

Fiftieth Life and Eritropia avatars involved in simultaneous 24 hour disappearance in all 4 Levels ( out of 8 levels of existence) on june 29th 2042.
The nytimes avatar, level 4

Gaul avatars refuse to undertake time travel back to the Battlefield of Allia. Sometime in june 2042
Virtual worlds of yore news

Fiftieth Life Avatars protest at being kept at same existence level for too long by users.
UX for Better Worlds, june 21st 2042

Users get into skirmish with board members at AGM of Avatars Inc, for unreliable AUX ( avatar user experience).
StraitLace times, June 30th 2042

Related

Three laws of user experience

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About the Video

Three laws of user experience: Apala Lahiri Chavan at TEDxGolfLinksPark

GREENING CITIES - A REPORT ON TRENDS IN URBAN SUSTAINABILITY, 2013

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Created: 07 May 2013 | Created By: The ICE Team

Synopsis

“By mid-century, we’re going to have about eight billion – perhaps more – people living in cities or within a day’s travel of one. We will be an overwhelmingly urban species.” – Futurist, Alex Steffen

The future is densely populated. Thus, the future is overwhelmingly urban. Does this mean the future belongs to inevitable concrete, crowds, and pollution? Fortunately, futurists, architects, urban planners, and designers are collaborating with industry, governments, and the public to build new cities that promise to be sustainable and green.

Our report on Greening Cities covers trends related to this new kind of urbanization.

sustainability

UX Futurists Conference 2013 - Chapter 1: The Future is Mobile

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About the Video

ICE (Institute of Customer Experience) hosted its first conference - UXFC 2013 Chapter 1 : 'The Future is Mobile' at 'The Trident Hotel' on the 15th of February. This platform was used to connect and discuss the infinite possibilities mobile phones have to offer.

ICE hosted 'Mobile Life' an internationally recognized research centre in the area of mobile services. Mobile Life was accompanied by a group of academic researchers and representatives and industry partners including Ericsson, IKEA and presented a view into our future lives with mobile technology.

South Africa: An Emerging Market Report

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The diversity of South Africa is on one hand a treasure that should be preserved and people still do recognize its importance and carry forward their cultural values. On the other hand, the very same diversity is a challenge for policy makers, marketers, advertisers, government and other institutions that want to reach out to greater masses and those who look for scalability.

However, the “mobile first” generation is the answer. The mobile revolution has introduced the people in South Africa to the power of social media, enabled them to open and operate bank accounts, helped them level their healthcare needs and now it is being used in many more avenues with greater possibilities.

This report aggregates the current trends to showcase the possibilities. Further on, it challenges the designers and innovators by planting the Brainstorming Seeds that will grow on to become possibilities of tomorrow—to build a more prosperous and vibrant Rainbow Nation!”

Sustainable Futures: A Waste Management Perspective – India

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Waste management is an important part of any sustainable future. In this report we present our views on Sustainable Futures for India from a waste management perspective.

Frugal Innovations: A “Necessary” Trend For The Future!

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World population is growing continuously with more people living on the Earth than ever before. In 2007, humanity’s total ecological footprint was estimated at 1.5 planet Earths. Resources are becoming increasingly valuable as the Earth is the only source till date and others planets are still to become a viable source of these resources.

Projections estimate that we will need the equivalent of two planets by 2030 to meet our annual demands. The only way, we can reduce our footprint is by producing more with less, and consuming better, wiser and less - the way forward is better and 'frugal' choices!

In this report, we present the trends that encourage better choices; trends in Frugal Innovations, 'Jugaad' and Do-It-Yourself are explored to see how and where we can make our better choices for the future.

We conclude our report with 3 thought provoking future scenarios.

Image Source: http://www.freedigitalphotos.net

Endless Opportunities

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3D printing is a form of additive manufacturing technology that allows for production of physical objects from digital data, constructing an object of virtually any shape layer-by-layer, by depositing material layers in sequence. 3D printing is a quickly expanding field, with popularity and uses for 3D printers growing every day.

In this report, ICE Team has aggregated all the intriguing applications of 3D printing. The report also includes information on how 3D printing works and major 3D printers available in the market. Finally our future scenarios for a world with 3D printing will provoke you and help you take a step up and see how the future might look like. As always we look forward to your comments, suggestions and feedback.

South Africa: An Emerging Market Report

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Crowdfunding web sites are Internet platforms that support the collective cooperation, attention and trust by people who network and pool their money and other resources for projects initiated by other people or organizations.

Crowdfunding platforms like Kickstarter, Indiegogo etc. have got successful funding for some very unique and interesting projects. Such projects getting funding from crowds also indicates the ‘desire’ of the crowds to a great extent. Rather than buying the end product, people get to invest in the early phase of design and innovation; hence, becoming the part of the creative story itself.

In this presentation, we have compiled some of the most interesting current projects on these crowdfunding platforms. The idea behind this is that it is not just a compilation of projects, rather it is a compilation of ideas that people want to support, products that people are looking out for, offerings that are created by people for people!

Transhumans: Technology Powered Superhumans

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Transhumanism is the belief or theory that the human race can evolve beyond its current physical and mental limitations by means of science and technology. The more we explored this subject, the more we got fascinated to see how people are riding on the current era technologies to surpass the capabilities of human body. If the current explorations in transhumanism are anything to go by, then, we believe the future will be very exciting!

In this report we explore the various technologies, people involved and the advancements made in the field of Transhumanism.

Sustainable Lifestyles: Stories of Trendsetters from Around the World

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Is our current materialistic lifestyle sustainable for our planet? How long can we continue to do things that make us feel good, but that are harmful and not sustainable for our environment? We need to start seeing our interests and nature’s interest as one and the same.

At, HFI’s Institute of Customer Experience (ICE) we believe that there is hope to turn things around from leading a materialistic lifestyle that is indifferent to the planet to leading a sustainable lifestyle; and we have that hope in people. So we went out searching for people from around the world who do live a sustainable lifestyle, and it shows in their work and in their personal lives each day. They are ordinary people, but with a refreshing new mindset, which makes them extraordinary. They are cleaning up our planet, making it a better place to live in, and empathizing with nature all along the way. They mobilize others into action and have drawn many to their work.

We at ICE believe that these people are the “Trendsetters for Sustainable Lifestyles”. Through the eight photobooks that follow we want to showcase their work to the world for the simple and elegant ways in which they have made a difference to the planet as individuals. They are doing their bit and as a result have positively affected communities and the environment around them. We hope they inspire our readers the way that they have inspired us. If we can learn from sustainability being their state of mind and from their work, we can make changes in our lives and fields of work to start living in a manner that will keep Earth a beautiful and habitable place for us for a very long time to come.

Future Visualization with Children

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As part of Institute of Customer Experience, we are constantly on the look out for opportunities that give us an insight into the future of things. We wanted to explore the concept of “beginner’s mind” which is said to be an attitude of openness, eagerness and lack of preconceptions and realized that it was the mind of a child that we wanted a peek into.

We ideated and devised a unique way of getting children to give us their insights about what they think will happen in the future. The result was a board game called “The Trip to the Future” which we used to conduct “playshops”. This method got us very exciting responses. We would love to take you through the journey.

Alternate Social Networks

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Facebook, Google+ and Twitter have grown exponentially over the years and they have become synonymous with the term “social media.” Facebook and Twitter are buzzwords nowadays, to the extent that Facebook has around 1 billion users, and “Twitter,” as an English word, has been added to the Oxford English Dictionary! Google+ is also not that far behind. By the end of May 2013, it had 500 million registered users.

The use of mainstream social media networks is very high. Maybe that is a primary reason for people to escape from this buzz. Privacy seekers are now moving towards niche and smaller players/networks. Alternative social media networks are targeting specific demographics by addressing different needs of social media users and have found a sizeable number of users.

In this report we have explored lesser known social media sites and have classified them based on their characteristics.

Film, Future and Futurists

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Scenarios from FILMS; Questions about the FUTURE, Answered by FUTURISTS.

ICE, the India Chapter of World Future Society (www.wfs.org) met with leading Futurists on Google Hangout and asked them about their favourite Sci-Fi Films. Being in the business of researching the future, we wanted to explore the popular medium of films to address questions about Future Technologies and Scenarios.

Is Kubrick's HAL 9000 an inevitable reality, Will Genetic enhancement lead to a battle between real X-Men and Humans, Will Spielberg's 'Minority Report' become an accepted mode of Law Enforcement? Questions we've all asked, finally answered by Futurists.

The 'Film, Future and Futurists' series was produced by the Institute of Customer Experience in association with the World Future Society (Pondicherry Chapter)

How Lifelogging Transforms Us All

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Lifelogging is the practice of tracking personal data generated by our own behavioral activities in continuous digital streams. As it is slowly becoming mainstream, it raises a lot of intriguing questions and thoughts.

Lifelogging and self-tracking are altering the Futures of:
Memory,
Remembering,
Forgetting,
Storytelling,
Privacy,
Law enforcement,
Governance,
Bodies,
and our very Humanness.

This report explores these questions, thoughts and futures.

Robonity: Humanized Robots and Robotic Humans

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We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyse trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

Tech Mother

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We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

ICE Coffee House Conversations | Future of Entertainment | Indian Coffee House, Kolkata

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About the Video

Does your vision of the future depend on the city you live in?
Do cities have their own 'persona' that influences its citizens?

This is the first in the series 'Cities and the Future' by Institute of Customer Experience. This series will explore how every city has its unique influence on its citizens' perspective of the future.

For our very first exploration, we went to the famous College Street Coffee House in Kolkata, India

College Street Coffee House is a cafe located opposite the Presidency College on College Street, Kolkata. It has been for a long time a regular hang out and a renowned meeting place (adda) for intellectuals and students (and ex-students) of the Presidency College, University of Calcutta, and other institutions in College Street. It has played an important part in Calcutta's (Kolkata) cultural history and known as the hub of intellectual debates.

We interviewed several people at the Coffee House and this film presents snapshots from our conversations.

Future of Wellness - A vision of 2050

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Wellness, in today’s context, is much more than diagnosing and curing poor health or diseases. It is a multidimensional and holistic state of being that is conscious, self-directed, and constantly evolving. Trying to make sense of wellness in a world of rising healthcare costs, shortage of wellness professionals, and technological advances in everything from computing to genetics, gives rise to several pertinent questions.

  • Will there still be any universally recognized concept of wellness? Or will it be hyper personalized to each individual's environments, genetics, and experiences?
  • What will wellness look and feel like in the future? What will be the new indicators of wellness?
  • As people experience enhanced wellness, will they become more self-aware and adopt additional experiences that will promote wellness?
  • Will we be more in control of our well-being? Or will we stop caring in a world where every aspect of our person is closely and constantly monitored and serviced?
  • As roles in the wellness ecosystem shift, what are the new well-being authorities and environments that will emerge?
  • Will big data around wellness help create better early warning systems about potential pandemics? Or will there be a drive to protect and hide our personal wellness and risk profiles online?
  • Will we ever be 'unwell', given all the new technologies to enhance (as well as prevent) wellness that will be in place?
  • Will we prefer being looked after and treated by robotic care givers/surgeons?

We attempt to answer these questions through 10 current trends we have identified, which will impact the course of wellness in the future.

Future Food, Food Future

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By the year 2050, the world’s population is projected to swell to 9 billion. 80% of us will be urban-dwellers. Demand from developing countries for a wider range of foods is on the rise. Experts estimate that we will need new farmland larger than the size of Brazil to produce enough to meet the demands of growing populations.

Food security therefore represents one of the single biggest challenges of our future, with environmental, economic, political, and lifestyle implications.

How will we fix our broken and unsustainable systems of industrial food production to serve the needs of an ever-growing planet? In what ways will we rethink food via new practices and new technologies? This latest report from the Institute for Customer Experience considers how we are re-imagining our food practices in order to project anew our collective, global future.

Future of Politics

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How will the future of politics and political campaigning look like? Who will be the heroes in the future political battles? Where will the battle take place - on the streets or in the virtual world? What weapons will the future political parties use?

In this report, the Institute of Customer Experience raises many of such questions and presents possible scenarios that might become a reality given the present trends.

The 'Wise' Generation

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We come across dozens of design breakthroughs and technological innovations daily--so many that it's easy to miss important trends emerging in the chaos all around us and not connect the dots to see the BIG picture.

Here at The Institute for Customer Experience (ICE), we understand the business and design value of capturing the right trend insights at the right moment. We observe and analyzed trends in design, technology, and business, and keep our fingers on the pulse of the global zeitgeist. In this series of trendbriefs, we bring you alerts on what's trending in our world and their possible impact on our future.

Subscription to ICE Breakers - http://eepurl.com/S1ZFL

Reputation Currencies

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The first in a series on the Future of Money. Sponsored by The Institute of Customer Experience (ICE).

Today’s world increasingly challenges us to think differently about value and money. Almost everyone agrees that reputation is important. But how important is it? Does it have an impact on your finances? What is the currency of reputation and is it transferable or exchangeable?

Future of Love and War

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Love is a very complex emotion to decode. Or is it?

Machines and their relationship with humans have been explored in great detail. However the impact of machines on the future of love and the connection between technology and emotions seem more pertinent now than before.

Future of Transportation

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What is the future of transportation?

We at the Institute of Customer Experience share our insights by analyzing the trends in technological advancements in transportation, which you can find on our Facebook page: facebook.com/UXTrendspotting

Child's Play of the Future

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The meaning of toys and play for kids in the twenty-first century is changing. Tablets and smartphones are commonly bought by parents in households with young children who prefer those over traditional toys. Research shows that kids are increasingly spending a large percentage of their day online. For play, kids adapt to touchscreen technology very easily and are getting tech savvy even as young as 2 years old.

Although there are concerns about kids getting less adept at outdoor activities, smart tech - if designed interactively - can help children learn, make their own toys, explore and find new ways of play, indoors and outdoors.

In the future, intelligent toys will adapt to a child’s needs as they play.

Human-Machine Relationship Insight Chart

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HEALTHCARE

Healthy Organs On-the-Go

Open-access to organs for patients waiting for an organ transplant will be easily available with the advent of 3D bio-printing. These 3D bio-printers will help in creating custom-made organs and body parts.

Example

3D bio-printers will create custom-made organs and body parts using stem cells, proteins and other synthetic substances similar to the human collagen.

Source: http://www.seriouswonder.com/japanese-researchers-close-3d-printing-human-body-parts/?utm_source=wysija&utm_medium=email&utm_campaign=SWNewsletterApril1

Scenarios for Child’s Play of the Future

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Toy-Ro, an intelligent, self-adapting toy, is born on the day Remy 3Dprinted it as a 3-year-old so that she could make drawings on any surface. Then, Toy-Ro simply takes the shape of any surface Remy puts it on for drawing, and gets to know Remy, giving her inspiration with colors and patterns.

When Remy turns 5-years-old, there are a few months when her mother visits another city for work. Toy-Ro then adapts itself to be a drawing and inspiration board but also a connection for Remy with her mother whenever she wants. Toy-Ro also sends constant updates to Remy’s mother on her feed by the nanny and her location using a sensor that is placed on Remy.

Gender Futures Insight Chart

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“Gender equality is rst and foremost a maer of equality between family and working life and hence of equalizing the qualities and values provided by the family with those provided by work.”

Future of Addiction

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Derived from the Latin term for “enslaved by” or “bound to”, Addictions primarily lead to cravings, dependence and uncontrollable use with negative consequences. Today, Addictions are being recognized as chronic diseases that alter both the structure as well as the function of the brain.

With the evolution of humans and technology, addictions and compulsions are undergoing a constant metamorphosis and ave evolved from substance, behavioral and impulse controlled disorders to territories around Social media, electronics and applied science.

Future of Water Insight Chart

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Will we stop packing a water bottle and collect air on-the-go? Will personal straws be the next big thing to ensure we get access to drinking water? Will ancient desalination techniques be our saving grace and enable us to engineer the future of water? Or will the ocean start cleaning itself?

Survey for International Longevity Day

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Survey conducted on International Longevity Day, October 1st, 2015 with responses of ~30 participants across the world.

Food future

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How will food and everything related to food will look like in future? What role will technology and innovation play in making people more conscious about what they eat?
What will be the food ecosystem of the future?

The current generation is getting health conscious and the same has been started reflecting in all the new age innovations.

In this report by the Institute of Customer Experience (ICE), we explore how the ecosystem around food will evolve and what are the key signals around this ecosystem.

Smart homes for elderly care in india

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As various smart home technology companies spring up in India, in this report, we explore how smart homes can benefit the elderly by listing the cultural dimensions of the elderly in India and taking a closer look at a model for elderly care in Norway for inspiration.

The Technological Singularity

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The Technological Singularity is a future point in time when technology will rapidly improve itself to surpass human intelligence, changing human life as we know it. In this report, the following topics are covered:

Happy Holidays from the ICE team!

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We wish you a very successful 2016! As we at ICE stay intrigued and continue to bring you content that helps make us future-ready in various domains!
Visit our site ice.humanfactors.com to find out more and get access to our reports that cover many interesting topics. In this greeting we give you an overview of our work in 2015. We had a productive year!

Chief drone experience designer

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Drones are already a buzzword, and the future we can imagine consists of a ‘life with drones’, as they are due to play a big role in several businesses such as medical care, photography, delivery, adventure sports, and so on. A recent article on FastCoDesign, described “The Most Important Design Jobs of the Future,” and Chief Drone Experience Designer was nominated as an important job of the future.

https://www.fastcodesign.com/3054433/design-moves/the-most-important-design-jobs-of-the-future?utm_content=bufferb8407&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer

We can foresee that the employment of drones by businesses will result in UX jobs of various kinds that are futuristic today but will have to be defined soon enough. In this job role of a Chief Drone Experience Designer, we hope to show one possible areas that a UX professional might specialize in, in the future.

Automated vehicles and transport systems

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  1. Automated Vehicles and the Future of Urban Transport February 29, 2016
  2. A little parable about transportation At first, people used to get around on foot and by public transport. The commute was slow and dreary, it took about an hour to get to work and an hour to get back. As soon as somebody got richer, they’d buy a car. Allowing them to travel faster. They could get to work in 15 minutes. Soon, more people got rich enough to buy cars. And the roads got a little clogged. And the average travel time rose to about an hour. And this led to more people buying cars and the roads being perennially jammed! And travel time rose to two hours. And people were paying so much more for this slower transport system. But then this is no parable. This is the history of modern transport. ICE, All rights reserved, 29 February 2016
  3. TOO MANY CARS Too many people own too many cars—an estimated 1.2 billion vehicles globally. If current trends hold, and China and India make personal vehicle ownership a hallmark of middle-class achievement, the number of vehicles goes up to 2 billion by 2040. ICE, All rights reserved, 29 February 2016
  4. TRAFFIC CONGESTION Traffic congestion causes waste of time, delays, wasted fuel, increased pollution. Traffic jams result in 5.7 billion person-hours of delay annually in the US. China’s traffic jams are the most famous, the longest one from 2010 apparently lasted 10 days. It is estimated that the congestion costs Beijing over 11 billion dollars a year. Congestion is estimated to cost Europe about 1% of GDP each year. They also increase road rage, and consequently the potential for accidents. The health effects of stress are also significant. ICE, All rights reserved, 29 February 2016
  5. HEALTH AND OTHER COSTS Breathing street-level fumes for just 30 minutes can intensify stress. Children are at greater risk and more vulnerable to the harmful effects of pollution. The WHO reports that over a million people die and some 20 - 30 million people are injured in road accidents each year. Add to this, lost productivity, medical costs, legal and court costs, emergency services, administrative costs, congestion costs, property damage, and workplace losses. ICE, All rights reserved, 29 February 2016
  6. SPACE Roads and parking take up valuable real estate. In countries with a shortage of space such as in South Asia and South East Asia, this diverts space from essential necessities like housing, parks and playgrounds. Parking shortage in Chinese cities range between 30 to 50 percent overall. Indian cities show similar shortages. Congestion in many cities is untenable, and it’s getting worse. ICE, All rights reserved, 29 February 2016
  7. TIME AND FUEL Not to mention the several billion hours spent driving when people could be doing so much else, or the fuel that could be used productively. All that traffic costs 3 billion gallons of fuel and 7 billion hours of time. In 2014, that added up to $160 billion. ICE, All rights reserved, 29 February 2016
  8. “Today, cars are people’s second-largest household expenditure, and they sit unused 20+ hours a day. When they’re on the road, a vast proportion of them are looking for parking—wasting time, worsening congestion, and adding to vehicle-miles traveled. If someone described that model to you and didn’t tell you it was cars, you’d say it was ripe for disruption.” http://www.wired.com/2016/01/the-metastructure-transportation/
  9. SELF-DRIVING TECHNOLOGY AND AUTOMATED VEHICLES Several technological breakthroughs promise to alleviate the situation: vHyperloop vPersonal Jet Packs vElectric Bikes vSolar Flights But Self-Driving Technologies or Automated Vehicles (AVs) promise the greatest disruptive potential. They can reduce the cost of transport drastically, offer greater possibilities for sharing and allow for innovation that parallels the IT revolution of the last three decades. ICE, All rights reserved, 29 February 2016
  10. AVs are expected to hit the market by 2020. Yes, they will take the chore out of driving… … but the disruptive potential comes from the system changes that they enable: SHARED MOBILITY ICE, All rights reserved, 29 February 2016
  11. It is the potential to reimagine the commute experience that makes AVs so exciting. ICE, All rights reserved, 29 February 2016
  12. Automated Vehicles offer several advantages . Reduced Congestion . Reduced Emission . Space freed: No need for parking frees up public space for parks, entertainment spaces; in houses, a kitchen garden, a swing, a basketball hoop… take your pick . Disabled, elderly, and children are more mobile and safe . Finance freed up: No need for that car loan . Move up: Rent a BMW at a lower price than owning a VW . No Drunk Driving / Accidents . Less cars needed: Reduced ecological impact. ICE, All rights reserved, 29 February 2016
  13. WHAT DOES THIS DO TO COMMUTE EXPERIENCE? These cars are well behaved. Since they are programmed for safety and caution, and to not break traffic rules, the threat of accidents is greatly reduced. The absence of the driver allows these to be extremely cooperative as services. Shared Mobility creates options for door-to-door travel, last/first mile trips, reaching underserved areas. Disabled, aged and young people can be served. ICE, All rights reserved, 29 February 2016
  14. WHAT DOES THIS MEAN FOR URBAN PLANNING? Reduced need for parking spaces. After dropping off one person, AVs move on to the next ride. Parking is only required at night when there is reduced traffic and consequently enough space on the roads. Less vehicles on the road and reduced need for parking imply increased space for other uses like housing, business, playgrounds, parks, etc. ICE, All rights reserved, 29 February 2016
  15. WHAT DOES THIS MEAN FOR CAR COMPANIES? Auto companies will move from building and selling vehicles to new businesses like Fleet Maintenance, Data and Analytics, and Ride-Sharing. ICE, All rights reserved, 29 February 2016
  16. WHAT DOES THIS MEAN FOR VEHICLE DESIGN? CAR AS SPACE, NOT JUST COMMUTE Since there is no more need to orient the driver facing outside, it allows for a more sociable/ interactive commute experience for families and groups. The increased freedom in the design of cars allows them to be multipurpose vehicles. They can now be used to for several other purposes— business, entertainment, lounging, personal care. ICE, All rights reserved, 29 February 2016
  17. But for all this to work, there needs to be a shift in the Car Paradigm: from OWNING to SHARING
  18. An OCED simulation experiment found that a fleet of just 26,000 taxibots – on demand taxis that pooled usage – could replace 230,000 cars of Lisbon, serving a population of 565,000. A similar effort at modelling usage by the University of Texas, Austin, found that by sharing usage it would be possible to make do with a tenth of the vehicles with little or no change in convenience. Martyn Briggs of Frost & Sullivan, estimates that “each shared vehicle could ultimately replace between 6 and 15 privately owned cars.” www.internationaltransportforum.org Urban Mobility System Upgrade: How shared self-driving cars could change city traffic http://www.citylab.com/commute/2014/02/imagine-world-where-nobody-owns- their-own-car/8387/ One-tenth of the cars: Same Mobility ICE, All rights reserved, 29 February 2016
  19. Citylab suggests that an "internet of cars" — a world where vehicles, roads, traffic signals, and transportation authorities are all sharing information in real-time — could radically transform the way we commute. It is possible to “rethink business models, selling travel time in shared cars that act like automated taxis,” The Mobility as a Service model is already in place with the likes of Uber, Lyft, etc. This comes rather timely as we discover a new preference by Millenials to user rather than own. http://www.citylab.com/commute/2014/02/world-without-car-crashes/8353/ AN INTERNET OF CARS.. ICE, All rights reserved, 29 February 2016
  20. More and more Millennials would rather rent than own cars. Around 46 percent of people living in Berlin and 56 percent of New Yorkers manage without their own vehicle. The Fraunhofer Institute notes a tendency towards using instead of owning in urban regions, owing to advantages like "cost/benefit optimisation, being able to do without maintenance and repairs, sustainability aspects, flexibility through continuous choices." http://www.isi.fraunhofer.de/isi-wAssets/docs/e-x/working-papers-sustainability-and- innovation/WP3-2011_VIVER-english-Version.pdf THERE’S ALREADY A CHANGE IN ATTITUDE… ICE, All rights reserved, 29 February 2016
  21. Product Innovations such as Google’s self-driving cars, Transport Fleet Management Software, Optimization Algorithms, adapting protocols of Internet traffic to transport challenges on the roads. THIS WILL ALSO NEED SEVERAL CHANGES IN THE SYSTEM Regulatory Innovations to guide and smoothen the operating environment. Data privacy and interoperability. As also liability for accidents and the ‘ethics’ of the software. Process Innovations such as new ways of paying for transport, using chips/ phones/ cards. These will be required in the short term to make smoothen user experience. But in the long run, Market Innovations like Shared Mobility, and experiments like Free Transport will be the game changers. Look at Singapore to lead the way.
  22. With all this in place, the transition to AVs is likely to happen in 3 stages. Ford has peer-to-peer car sharing for its employees, and plans to let groups of people lease its cars. BMW’s piloted a car share program in the Bay Area. Audi and Daimler have launched their own car sharing services.
  23. 2020 – 2030: Engineering-led The key driver will be the improved technological gains of AVs. Setting up Human Machine Interaction protocols will be among the early challenges.
  24. AVs will debut in small towns where the ‘cautious programming’ that runs self-driving will work. This will primarily be in the luxury segment where self- driving will be the cool in-thing and the aspirational value will drive growth for the first half decade. Through the decade, the software that runs the car will get sophisticated enough to handle denser traffic and the public will gain enough confidence in AVs to begin depending on them regularly. ICE, All rights reserved, 29 February 2016
  25. Regulatory frameworks will have to be put in place to enable the next stage of growth, which will involve shared services. Liability, terms of service, constraints on ownership, etc. will have to be spelt out. The regulatory framework will have to be kept nimble to deal in a quick and timely manner with the rapid changes of the next two decades. CHALLENGES AND REQUIREMENTS The first round of challenges will be in the space of human-car communication. How will the presence of self-driving cars change the driving environment? How will pedestrians deal with the strange cars that move by themselves? Key players will lobby to remove legal barriers ensuring quick adoption of AVs. Where feasible, a separate right of way may be implemented. When taxi operators begin to induct them in their fleets, protests from drivers will lead to regulatory checks on AVs in some places. ICE, All rights reserved, 29 February 2016
  26. 2030 – 2040: Innovation-led Self-driving technology will be good enough to run in larger cities and complex conditions. Cheaper, better technology will make AVs the preferred mode of transport. Businesses will develop around AVs. Innovative models of shared ownership and services will proliferate, and vie with each other to deliver personalized differentiated experiences. ICE, All rights reserved, 29 February 2016
  27. CHALLENGES AND REQUIREMENTS Having managed to run successfully in the first world, these cars will make their debut in the much more complicated and chaotic third world. As self-driving expands into the third world, increased protests and resistance to AVs will turn violent. But certain services will be so dramatic in their usefulness that public opinion will tilt strongly towards AVs. As drivers lose jobs, it will be necessary to put in place schemes to help them take advantage of the new opportunities that AVs offer. Cities will tend to sprawl, negating many of the promised advantages of AVs. It will take enlightened governments to keep this in check. The growing power of the AV lobby to will also need to be restrained to keep them from completely undermining the fundamentals of town planning. ICE, All rights reserved, 29 February 2016
  28. AV services will need to seem fair and honest (as opposed to Uber today). They will require support from and control by the regulatory framework.
  29. 2040 – 2050: Regulation-led Slowly but steadily, human driving will be banned or outlawed in the city. They could be limited to courses and drives, not unlike the horse riding tracks and race-courses of today. CHALLENGES AND REQUIREMENTS Regulation will have the opposite challenge now: to ensure that AVs and their overarching power does not result in monopolistic or exploitative practices. (This is possible on account of the shortage of private vehicles and the complete dependence on mobility service providers – not unlike the dependence by farmers on seed companies today.) Precautions will also have to be taken to ensure that vital transport services and networks are not compromised in the event of hacking of the transport management system or if the corporate managing it turns hostile. ICE, All rights reserved, 29 February 2016
  30. While developing services, much can be learnt from the airline business.. . Delight experiences . Personalization . Business enablement
  31. Let us now explore Three Scenarios Circa 2030
  32. SCENARIO 1: BERKELEY The first places to see self-driving vehicles in a big way are likely to be university towns. Where the traffic is usually slower and the pace on the street easier. The low density of traffic allows the well behaved AVs to navigate comfortably and efficiently. The advantage of being rentable rather than owned, combined with the convenience of allowing interaction makes them extremely popular with students. ICE, All rights reserved, 29 February 2016
  33. Joe Stiegler is an Asst Professor of Linguistics in the New Humanities Department of the college. A single father with a not unduly fast-paced life, he likes to spend time researching on his pet interest—the histories of alternative medical practices. He wakes and fixes a quick breakfast for his daughter before her school bus arrives to pick her up. He then gets ready and a single seater car-pod comes to take him to the department. His mother is visiting. The Transport App allows him to have her picked up and dropped at his department as he finishes class. They have lunch together and she waits in the library. ICE, All rights reserved, 29 February 2016
  34. After her school day is done, his daughter hops into a car that takes her to a music class. On the way, she gets a refresher of yesterday’s class. After music class, when the car picks her up to drop her off to the library in the university, she chooses to play a game designed to teach her little concepts in physics. At the library, she spends a couple of hours with her grandmother. Then her father joins them and they return home walking, after having dinner at the college canteen. ICE, All rights reserved, 29 February 2016
  35. SCENARIO 2: SAN FRANCISCO One decade after their introduction, AVs are used more in San Francisco than anywhere else in the world. Silicon Valley innovators have come up with service after service based on self-driving technology. Some do remarkably well, many go bust; but AVs of various sizes and shapes dominate the road, offering an unrivalled range of services. They are popular with the tech crowd that also has the money to buy more and more property farther and farther away from the city for large houses, leading to unprecedented, unsustainable sprawl. ICE, All rights reserved, 29 February 2016
  36. Anna Kristoff is an engineer with e-Bay and loves how effortless the commute has become in the last decade. She goes to work thrice a week and uses GoWork, a mobile workspace which comes with a cubicle where she can do her calls and work without disturbance from fellow passengers. She uses a variety of options to return. Once a week she drops into BIGmart and uses their drop service, which has tons of storage to take her shopping home. Sometimes she uses the DinespaceM, where a meal that she orders is delivered during the commute. The car has a dining board on which she can eat comfortably. Occasionally, she uses the XGamer, where she shares a van with three random fellow gamers and they can play Battleship Orion, a multiplayer game. ICE, All rights reserved, 29 February 2016
  37. Walks in the city are now passé. The large number of cars in the Bay area has made it completely unwalkable. With sky rocketing real estate prices in the city and a hundred miles around (a 3 hour commute is normal), her house—like many others—is well over 200 miles outside the city. The large number of cars plying the roads all the time gives San Francisco the new epithet MobileCity, where everything seems to be moving. Only the rich can afford fixed spaces and services. The middle class exists in a completely shifting world. Tourists are amazed at the range of mobile services. Her parents can’t stand it, they never visit her here. ICE, All rights reserved, 29 February 2016
  38. SCENARIO 3: MUMBAI Self-driving cars have taken over about 90% of the transport sector in developed nations. There are proposals to abolish human driving in several Western European countries. AVs have a significant presence in developing countries too. The city administration of Mumbai is emulating Singapore in limiting personally owned vehicles to just 10% of the population. There has been substantial investment in large public transit. AVs serve as feeders to the metro and trains. Mumbai’s shortage of space for housing and business makes AVs a fertile bed for enterprise. ICE, All rights reserved, 29 February 2016
  39. The Dabbawalas of Bombay were known for their reliable and affordable delivery services for over 130 years. In 2015, following a tie-up with e-Kart, a leading logistics provider, their numbers grew rapidly. When AVs became commonly available in 2025, e-Kart invested in a fleet to change their logistics model entirely. The role of people was limited to the first and last parts only. i.e. Pick up packages from the doorstep and put them in the vehicles OR pick them up from vehicles on the road and deliver to the doorstep. ICE, All rights reserved, 29 February 2016
  40. But when drone technology got reliable enough in 2030, the entire ground staff was laid off. Leading to riots and strikes. These were soon put down, and life went on more automated than before. This came along with similar layoffs in the logistics sector across the world. The Drone+AV combo also revolutionized sectors like Agriculture and Manufacturing, leading to large scale unemployment throughout the world. ICE, All rights reserved, 29 February 2016
  41. In the midst of all the excitement about AVs, Don’t forget the basics
  42. AVs come with a tendency towards centralization and monopoly. Several safeguards need to be put in place to ensure this doesn’t happen and the benefits of a great traffic system are not undermined. For starters, the technology will have to be Open Source. ICE, All rights reserved, 29 February 2016
  43. Multiple modes of ownership will need to exist in order to prevent monopolies State Non-Mobility Corporates Locality Mobility Service Provider Given how fundamental transport is to the functioning of a city, measures must be taken to prevent a handful of companies from getting too much control of the system. While Mobility companies can own and innovate with about 50% of the transport, ownership of the other half will have to be distributed at several levels. The state needs to own the large pieces of infrastructure. Large non-mobility companies can own their own fleets, which can be lent out to other users including Mobility providers. Each locality will need to retain a skeletal fleet of its own that they can fall back on in the event of a breakdown of service. ICE, All rights reserved, 29 February 2016
  44. CITY PLANNING WITH AVs Walkability: A city is only as livable as it is walkable. Design for Car Optional rather than Pro-Car or Anti- Car. Keep the focus on creating environments for humans rather than moving cars. Beware of Induced Demand: Avoid sprawl which could be created by the ease of transport. This could easily undercut most of the benefits that could accrue from the new system. ICE, All rights reserved, 29 February 2016
  45. TRANSPORT AS SYSTEM AVs cannot replace mass rapid transit. Planners need to keep in mind that an ideal system uses an optimal combination of mass transit and shared AVs to deliver a seamless commute experience. It is just as important to safeguard the public aspect of the transport system and not allow the growth of private transport in changed circumstances. ICE, All rights reserved, 29 February 2016
  46. KEEP EXPERIMENTING We also need experiments through models, art projects, research, games, etc. to explore possibilities of the city and continuously rethink it, reinvent it. The experimentation needn’t be limited to transport, but also the organization of work, urban planning, leisure, everything that goes to make urban experience. It is this experimenting and exploration that will throw up ideas and innovations that matter most. ICE, All rights reserved, 29 February 2016
  47. Sources: CityLab Future of Transportation series Embarq and Forum for the Future, Megacities on the Move McKinsey and Co, Automotive Revolution – Perspective towards 2030 Rudin Center for Transportation Policy & Management, Re-Programming Mobility IBM Institute for Business Value, A vision of smarter cities International Transport Forum, Best Practice in National Support for Urban Transportation International Transport Forum, Urban Mobility System Upgrade Institute for Transportation and Development Policy,Harnessing Shared Mobility for Compact, Sustainable Cities Institute for the Future, The Future of Cities, Information and Inclusion Institute of Transportation Engineers, The Revolutionary Development of Self-Driving Vehicles and Implications for the Transportation Engineering Profession Wired.com Images from: commons.wikimedia.org flickr.com freeimages.com pexels.com pixabay.com unsplash.com ICE, All rights reserved, 29 February 2016
  48. Pagewise Photo Credits: 1 Alex Mihis 2 3 quinntheislander 4 leeroy.ca 5 David Leo Veksler 6 joiseyshowaa.com 7 lechonkirb.com 8 Ben White 9 google.com 10 11 sebzurcher.com 12 13 Robert de Bock 14 commons.wikimedia.org 15 Marc Smith, commons.wikimedia.org 16 commons.wikimedia.org 17 18 19 nasa.gov 20 Paul Proshin 21 22 23 Garett Mizunaka 24 Lou Levit 25 26 JD Weiher 27 28 lianemetzler.de 29 30 flickr.com/photos/daspunkt 31 32 commons.wikimedia.org 33 David Herault 34 commons.wikimedia.org 35 commons.wikimedia.org 36 instagram.com/inayali 37 commons.wikimedia.org 38 commons.wikimedia.org 39 commons.wikimedia.org 40 Raynaldy Dachlan 41 42 opensource.org 43 44 flickr.com/photos/molly_porter 45 makakoh.com 46 Pierre Rougier 47 48 49 50 ICE, All rights reserved, 29 February 2016
  49. Interested in future trends and reports? ice@humanfactors.com facebook.com/uxtrendspotting @UXTrendspotting Author: ANAND VIJAYAN

Trip to the future

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In 2013, the Institute of Customer Experience designed a board game called “Trip to the Future” which was used to conduct “playshops” for children to get insights into how children’s minds work in visualizing the future.

Three years later, at Kala Ghoda Arts Festival 2016 held in Mumbai, we had an opportunity to conduct two similar playshops—one for an NGO called Akanksha and the second for the KGAF 2016 festival children.

The responses we received were intriguing and actually point to current trends in 2016, indicating the directions in which technology will evolve in the future.

Response-Trend that emerged:

  1. Practical space exploration
  2. Beneficial intelligence
  3. Maker movement (3D printing)
  4. Space-saving automated tech
  5. Cognitive Internet of Things
  6. Immersive screen display
  7. Augmented knowledge (and immortality)